Delivery methods and fees

Currently, we use Posti’s shipping services and deliver everywhere in the EU. Delivery costs include postage and packaging costs. An estimate of the delivery costs is presented in the shopping cart. The delivery method is automatically chosen for you depending on the contents of the shopping basket and their combined weight. If no delivery options are available for you at checkout, please contact our customer service.

Shipping options to Finland:

• Posti letter, weight 50g - 250g. Cost €2.75 - €5.50

• Posti Pikkupaketti, weight 251g - 2kg. Cost €6.90

• Posti package, weight more than 2kg. Cost €8.90

Shipping options to elsewhere in the EU:

• Posti Priority letter, weight 0g - 20g. Cost €3.05

• Posti Priority letter, weight 21g - 50g. Cost €3.95

• Posti Priority letter, weight 51g - 100g. Cost €6.10

• Posti Priority letter, weight 101g - 250g. Cost €9.15

• Posti Priority letter, weight 251g - 500g. Cost €15.25

• Posti Priority letter, weight more than 500g. Cost €27.45

The customer should always check that the contact information provided during the order is correct, so that the order and delivery confirmations and the order itself will arrive successfully. If there is an error in the information provided by the customer and the delivery of the order is not successful because of that, the customer is responsible for the additional costs incurred. If, for example, the customer provides an incorrect phone number and therefore does not receive a package pickup notification, the package will be returned to Emmsalabim. In this case, the customer must pay the delivery costs again so that the package can be delivered again.

It is also the customer's responsibility to ensure that the package is picked up on time from the pickup point. We will charge the shipping costs in both directions for a package that has not been picked up, if a separate cancellation notice has not been made.

The customer receives a tracking number to the email address provided when we have processed the order (however, letters do not have tracking).

Delivery time

Our handling time is between 1 to 3 days, from Monday to Sunday with a cutoff time of 14:00 EEST.

Orders shipping to Finland have a transit time between 1 and 6 days.

Orders shipping to elsewhere in the EU have a transit time between 2 and 13 days.

We will always notify you of delays which appear after ordering.

We are not responsible for delays caused by force majeure or indirect harm caused by delays. Our online store informs about unusual delivery times on its website.

When you receive the package, always check that the contents of the package match the products in the order confirmation. If you have any questions, please contact our customer service immediately.

Return policy

Right of cancellation:

You have the right to cancel the order within 14 days of the day you received your package. To use the right of cancellation, you must notify our customer service by email of your decision to cancel the sale. In order to comply with the cancellation deadline, it is sufficient that you send your notice of using the right of cancellation before the cancellation period expires.

Consequences of cancellation:

If you cancel the order within 14 days of receiving the package, we will return all payments received from you, including delivery costs, without delay and in any case no later than 14 days after receiving the cancellation notice. We will carry out the return using the payment method you used in the original transaction, unless we have expressly agreed otherwise, and in any case in such a way that you do not incur any additional costs.

If the order has already been sent, the customer pays the return costs arising from the return. Before returning, the customer must always contact Emmsalabim's customer service. The customer must send the products back without delay and no later than 14 days after making the cancellation notice. The deadline has been met if you send the products back before the 14-day deadline expires. The products must be returned properly packed and in good condition. Please always include your order number with the return so that we can match it to the correct order.

Issues and complaints

If the product is lost or damaged during transport, always contact Emmsalabim first, even if it is an issue during transport. Emmsalabim will then be in contact with the transport company to clarify the situation. In most cases of complaints, the product must be returned to Emmsalabim. Emmsalabim is responsible for the costs incurred for the complaint.

The customer is responsible for the condition of the product after receiving the shipment and during the return transport. The customer is responsible for the reduction in the value of the products, which is the result of handling other than the handling necessary to determine the nature, properties and functionality of the products. Products to be returned must be unused. We recommend making sure you get proof of your shipment, such as a tracking code or receipt, which will act as proof when you return the product to us in case it gets lost in transit.

Good customer service is important to us, and we will always serve you to the best of our ability even in problem situations.